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Got questions, inquiries, or need a helping hand? Reach out to us! Just fill out our contact form, and I'll be thrilled to hear from you! Let's chat soon!
Frequently Asked Questions: Shipping, Refunds, and More
Q: I'm in Canada. Can I purchase your products?
A: Yes, you can purchase our products in Canada! We are delighted to offer our range of graphic tees, hoodies, and blankets to our Canadian customers. However, please note that our cut metal sign decor is the only exception and cannot be shipped to Canada at this time. We are continuously working on expanding our shipping capabilities, so we hope to offer this option in the future. In the meantime, enjoy browsing our other stylish and peppy items available for delivery to Canada!
A: How Long Will My Shipping Take?
Q: Great question! We offer both economy and standard shipping options to fit your needs. For domestic delivery within the US, economy shipping typically takes 4-8 business days, while standard shipping usually arrives in 2-5 business days, depending on the print provider. For international delivery, economy shipping isn't available, but standard shipping can take between 10-30 business days. If you have any other questions or need more details, feel free to reach out. We’re here to help make your shopping experience smooth and enjoyable! Please note - if you ordered more than one item, it may be shipped separately and you may receive more than one package and tracking. Please allow 1-3 business days from the time an item is shipped for movement to show on your tracking number.
Q: Understanding Our Refund Policy for Print-on-Demand Orders
A: We're really sorry for any inconvenience, but unfortunately, we're unable to process a return for your order. As a print-on-demand business, we create everything to order, so we don't have stock to replace your item with a different one and are unable to process refunds. For more details, you can review our policy here. We appreciate your understanding and are here to help with any other questions or concerns you may have!
Q: How do I track my order
A: You will automatically receive the tracking information. Once the order status updates to “Ready to ship”, a shipping notification will be sent to you, providing you with the tracking number via email.
Q: Help! My Package Shows as Delivered but I Haven't Received It
A: We're really sorry to hear that your package hasn't arrived! What we recommend is reaching out to your local post office so they can work with the postal investigator to open an investigation into what happened to your package. Also, please double-check with your neighbours and other family members to see if they might have received it on your behalf. We're here to help, so if you need further assistance, just let us know!
Q: What Should I Do If I Received a Damaged Product?
A: We're really sorry to hear that your product arrived damaged. To help us understand and resolve the issue quickly, could you please send us some pictures or videos of the damage? Our support team will review them to determine what needs to be fixed. We appreciate your patience and are here to ensure you receive a quality product!
Before You Checkout: Important Product Details to Review
Before you finalize your purchase, please take a moment to review our size chart and compare it with the sizes you currently have. Additionally, make sure to double-check the material, size, and colour options for each product to ensure you’re getting exactly what you want. We want you to be completely happy with your order, so thank you for taking these extra steps! If you have any questions, feel free to reach out. Happy shopping!